My second month at ConocoPhillips has come to an end. With the month, my time with the desktop support team came to an end as well. With this team I got to see IT support functionalities at its core.
As I got more comfortable with the daily tasks, I was given opportunities to learn and experience some of the more challenging aspects of the job. One example is when I got trained on supporting the meeting rooms, as well as the main auditorium. This also gave me an opportunity to see how the company has implemented the latest innovative technologies to help make tasks such as meetings and presentations more intuitive for users. Given the right tools, presentations can be fun!
As a result of the training, a wonderful opportunity presented itself, and I got to support a company-wide town hall by the President of ConocoPhillips Canada. I also started taking up more tasks and actively implemented the learning-from-doing approach. The team members were happy to answer my questions and supported me in taking up more challenging tasks.
I believe that I’ve gained much from this experience. I’ve come to realize that there are set procedures for each of the business processes in place at the organization. It is of the up-most importance to be compliant to these procedures, while at the same time, striving to make them more efficient.
